Refund and Returns Policy

Overview

This Refund and Returns Policy (the “Policy”) governs the conditions under which vehiclenow (“we”, “us”, or “our”) will accept returns and issue refunds for products purchased through https://www.vehiclenow.store (the “Website”). By placing an order, you agree to the terms set out below.

Eligibility for Returns

General Conditions

To be eligible for a return, the item must:

• Be unused, in its original packaging, and in the same condition as received.
• Be returned within 30 calendar days of the delivery date.
• Include the original receipt or proof of purchase.

Non‑eligible Items

The following items are not eligible for return or refund:

• Custom‑made or personalized products.
• Digital downloads, software licenses, or subscription services.
• Any item that has been altered, damaged, or used beyond normal inspection.

Return Process

Initiating a Return

To start a return, please contact us at [email protected] with the following information:

• Order number.
• Reason for return.
• Photos of the item, if applicable.

We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.

Shipping the Return

All returned items must be shipped to the address below. You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

vehiclenow
2220 West 22nd Lane
San Diego, California 92174
United States

Refunds

Processing Time

Refunds will be processed within 10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Partial Refunds

We may issue a partial refund in cases where the item is returned in a condition that is not fully resalable, or when restocking fees apply (up to 15% of the purchase price).

User Responsibilities

When returning a product, you agree to:

• Package the item securely to prevent damage during transit.
• Provide accurate contact and order information.
• Comply with any applicable customs or import regulations for international returns.

Shipping Costs

Original shipping charges are non‑refundable unless the return is a result of our error (e.g., wrong item shipped, defective product).

Contact Information

If you have questions about this Policy, please contact us:

• Email: [email protected]
• Phone: +1 (619) 953-4034
• Address: 2220 West 22nd Lane, San Diego, California 92174, United States

Legal Disclaimer

This Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to modify this Policy at any time without prior notice. Continued use of the Website after changes constitutes acceptance of the revised terms.